Frequently Asked Questions

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Using the Navigation pad press the down arrow.
Alternatively, press the “Home” button, open Directories, and press 2 (“Recent Calls”).

The default pin is 1234. You can change the pin by dialing *100 and putting in your pin with the # (Ex. 1234#). Next press 4 (Mailbox Options) and then press 5 to change your pin. You will have to put the pin in twice.

Press the “Home” button and use the navigation pad to open Settings. Press 1 (Basic) and then Press 4 (Ring type). Navigate to the ring tone that you want and press Select. If you want to test what it sounds like, press “Play.”
**Do NOT select “Ring Splash” (option 14). It only rings once!**

Press the “Home” button and use the navigation pad to open Directories. Press 1 (Contact Directory) to see all of your contacts. By default, all LSC employees are in the system, but you can add additional people to your contacts list (see #6).

Press the “Home” button and use the navigation pad to open Directories. Press 1 (Contact Directory) to see all of your contacts. Press the “Search’ softkey. Use the keypad to type the person’s name (the first few letters are usually good enough). Then press the “Search” softkey to bring up a list of people who match your search.

Press the “Home” button and use the navigation pad to open Directories. Press 1 (Contact Directory) to see all of your contacts. Press the “Add” softkey. Enter the person’s contact information (the “Contact” line is where you type their number). New contacts automatically become “Favorites” unless you prevent this. To do so, on the “Favorite Index” line, use the “<<” key to erase any number that shows up there. When you’re done creating your contact, press “Save”.

This is due to the Contact Directory not showing your contacts and you will need to call the OIT Helpdesk at ext. 1680

The logo can be found at this link (which is on eWeb under Resources > Forms). Step-by-step instructions on how to create your signature can be found at this link, or on Screensteps.

The phones allow a maximum of 3 people on a call (yourself and two others).
First Method: If you’re already on an active call, press the “Confrnc” softkey (sometimes you need to press More to see this option). Your previous call is now on hold. Dial the number of the third person and press the “Send” softkey. With your new call active, press the “Confrnc” softkey again.
Second Method: If you already have (exactly) one call active and (exactly) one on hold, you can press the “Join” softkey to create a 3-way call.

No. For internal (LSC) numbers, dial the 4-digit extension. For outside numbers, dial the full 10-digit number with nothing in front of it.

Visit http://legalservicescorp.screenstepslive.com/s/self_help/m/vonage for a variety of helpful resources.

We are currently out, but new headsets will be arriving the week of November 4th. If you need one, contact the OIT Helpdesk at ext. 1680.

On the default screen, press the “Forward” softkey. You will see 3 options (Always, No Answer, and Busy).
Option 1: To forward every call to another phone, select “Always.” Type in the other phone’s number in the Contact field. Then press the “Enable” softkey.
Option 2: To forward calls only if you don’t pick up after a certain number of rings, select the second option (“No Answer”). Type the number you want your calls forwarded to. Then press down (“v”) on the navigation keys to highlight “Forward After Rings” and type in the number of rings you want before the call is forwarded. When you’re done, press the "Enable” softkey.
Option 3: To forward calls only when you’re already on a call, select option 3 (Busy), enter the number, and press the “Enable” softkey.
To turn off call forwarding: press the “Forward” softkey, select whichever option is enabled, and then press the “Disable” softkey.

Yes, although this is only possible if you have the DesktopConnect app. If you’re on a call on your cell phone on the app and want to switch to your desk phone, pick up the handset and dial *44 to flip the call. If you’re on a call on your desk phone and want to switch to your cell, click the Call Flip icon (with the Calls tab open, this is located next to “+New Call”). In both cases, doing so will hang up the call on the original device. See https://businesssupport.vonage.com/articles/answer/Vonage-DesktopConnect-for-Business-24822.

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