Office of Information TechnologySingle Sign On (OKTA) SecurityChanging Your Network Password Remotely Using Okta

Changing Your Network Password Remotely Using Okta

LSC Staff can now change their network password using Okta Single Sign On.  This guide will walk users through the process of changing their password remotely using Okta.

NOTE:  In order to change your LSC network password using OKTA SSO, you need to have set up your security question and have provided an alternative email and cell phone number (if you want the option to receive the notifications via message.)

  • Open your browser and type the SSO URL into the browser address bar
  • The SSO URL is "LSC.OKTA.COM"
  • Hit the Enter key on your keyboard
  • When the SSO Logon screen (above) appears, user your cursor to click on the text that reads "I UNDERSTAND AND CONSENT..."
  • When you click on the text, three options will appear at the bottom of the dialog box
  • Select "Forgot Password" by clicking on the Forgot Password text
  • A Reset Password dialog box will open
  • Enter your LSC Email (typically lastNAMEfirstINITIAL@lsc.gov)
  • Select the method you want to use to access password reset
    • Reset via SMS - to use this option you need to have ALREADY entered your cell phone number into Okta under the Account Settings or during your setup
    • Reset via Voice Call - to use this option you need to have ALREADY entered your cell phone number into Okta under the Account Settings or during your setup
    • Reset via Email - this will send a reset notification to your LSC email account
  • Choose your preferred reset option and follow the screen prompts to change your password
    • Reset via SMS will send an SMS message to your cell phone with a code that you enter into the Reset dialog box
    • Reset via Voice Call will call your cell phone, provide a verbal code that you enter into the Reset dialog box
    • Reset via Email will send you an email link to reset your password

Your password must contain:

  • At least 8 characters, and THREE OF THE FOLLOWING
  • 1 upper case letter, 
  • 1 lower case letter,
  • 1 number, 
  • 1 special character.

Users cannot repeat the last three passwords.

Finally, we encourage you to create a difficult-to-guess password, avoiding words like “password” or your daughter/son’s name (for example).  And please don’t copy your password and place it somewhere that can be found by others.

OIT HelpDesk

Phone: 202-295-1680

Email:  oithelpdesk@lsc.gov

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